There are two places a shared document may be deleted, from the Inbox and from the Document Viewer when the document itself is opened for viewing, however, deleting documents depends on the level of permissions the User has for the document in question;
If you are the ‘Owner’ of a document, you will have the required permissions to delete the document;
- Removes the document from the queues of all shared users.
- Deletes the document permanently.
If your User has 'View' sharing permissions for a document, you will have the required permissions to ‘Hide’ the document only;
- Removes the document from your queue only.
- All other users with sharing permission can still see the document in their queues.
- To view the document once hidden, ask the document’s owner to share it with you again.
- If you wish to ‘Hide’ a shared document, please visit the support section - here.
If your User has 'Edit' sharing permissions for a document, you can both ‘Delete’ and ‘Hide’ the document;
Please note: Once deleted, the document will be moved to 'trash' until it is deleted permanently after 7 days from the time of deletion, or if manually cleared by the user.
Delete a document from the Inbox
- Log in to a User with the required permissions,
- Navigate to the Inbox and locate the document you wish to delete,
- Click on the ‘More Options’ icon
on the right hand side of the document’s entry in the queues,
- Click on the ‘Hide / Delete’ menu option and then click ‘Delete’.
- You will be prompted with a confirmation, if you are happy to delete the document then click on ‘Ok’.
Delete a document from the document viewer
- Log in to a User with the required permissions,
- Navigate to the Inbox and locate the document you wish to delete,
- Click on the document in the list to open in the Document Viewer,
- In the header section at the top of the screen, click on the ‘Delete’ icon,
- You will be prompted with a confirmation, if you are happy to delete the document then click on ‘Ok’.