Receive fax questions

Is there a limit to the number of faxes I can receive?

No, you can receive as many faxes as you like.
Please note that your monthly subscription includes a certain number of pages you can receive at no extra cost and if you go beyond this number, a small charge applies per page.

Where do you offer inbound fax numbers?

We currently have local inbound fax numbers for US, Canada and Italy provided with our monthly plans.

How do I change the email address my faxes are forwarded to?

Simply log in to your account at, whereby you can change all of your account settings, including the forwarding email address, your CSID identifier and many more.

Can I have faxes forwarded to more than one email address?

Yes, when you sign up for the service you enter an initial address, however after registration you can log in to your account and add as many additional addresses as you wish.

Can I keep my existing fax number?

The ExtraFax Cloud service includes a distinct fax number which becomes your number to use as long as you are subscribed to our monthly plan, in certain localities we may be able to move your existing fax number to be used with ExtraFax Cloud, however this is dependant on carrier and location, as well as other variables. For further information or direct queries relating to porting in fax numbers to be used with ExtraFax Cloud, please contact us

We use Microsoft Exchange, can we still use ExtraFax Cloud?

Yes, no matter how you receive e-mails, whether through Exchange, Hotmail, Gmail, etc, you can receive faxes with ExtraFax Cloud.

How long does it to have the service up and running?

The ExtraFax Cloud service is activated instantly once you complete the online registration process.

How long does it take for a fax to arrive in my email?

Once your fax has been received it takes only a few seconds before we send it. Normally it takes no more than a minute or two for your fax to arrive in your emails, however, occasionally congestion on the internet may cause your email to take a little longer to arrive.

I have a large number of incoming faxes, can ExtraFax Cloud receive several faxes at once?

Yes, ExtraFax Cloud can receive a large number of faxes at any time, so that under normal conditions your senders will never receive a busy signal.